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CapCenter Online Account System enables you to electronically sign our documents and easily provides your documents to us instead of mailing or faxing them.  Here’s how it works.  As soon as your loan is approved, you will receive an email from your Loan Consultant notifying you that your loan documents are ready to be viewed and signed.  Click the link in the email to open the website and view your documents.  There you can sign the documents electronically (a process known as “eSigning”) and send them back to us using the tools on the website.  Follow the steps below to start viewing and eSigning your loan documents.

Note:  In addition to loan documents that need to be viewed or signed, your Loan Consultant will request documents they need from you such as copies of paystubs or tax forms.  You can use your online account to send the documents to them or view loan status updates.

 Step 1:  View Your Loan Documents

After your Loan Consultant uploads your loan documents to your online account, they will send you an email with instructions for viewing them.

  1. In the email message, click the link that says, “Click here to visit the website”.  Clicking this link takes you to your online account.
  2. Enter your email address and website password and then click the Login button.

First Time Viewing your Documents on the Website?  You’ll Need a New Password.

1.   If this is the first time you are visiting the website, you first need to verify your      property and contact information, create a password that you will use to enter the website on future visits, and select the Accept Electronic Documents check box.  Then click the Create New Account button.     

-An email is then sent to your inbox with instructions for activating your website account.

2.   Open the email and click the link that says, “Click here to activate this account”.     

-Clicking the link takes you back to the Loan Center or WebCenter website.

3.   Enter your password, and then click the Activate New Account button.

         3.       On the Loan Detail page, locate the Message section. Emails sent to you by your Loan Consultant are listed here (the subject of each email is listed).  Click the message subject/title (it’s blue) to open the message.

                  -When opened, the borrower and co-borrower (if applicable) names are listed, along with the documents that your Loan Consultant uploaded to the website.

         4.      Click the appropriate eSign button to start viewing these documents.  (Click the eSign button displayed next to your name.) 

 Step 2:  eSign and Return Your Loan Documents

  1. Read the Your Consent to Do Business Electronically agreement, and then click the I Accept button at the bottom of the page.
  2. Enter the password your Loan Consultant provided to you to view your documents, and then click the Next button.
    1. -After you click the Next button, the first page of the first loan document is displayed.
  3. Click the Next Page button at the bottom of the screen to view the next page or document.
  4. If a document requires your signature, a big yellow arrow displays on the document’s signature line.  Click this arrow to apply your electronic signature to the form.  (This process is called eSigning.)
  5. When you reach the end of the last document, click the Finish button.
  6. Click the Yes, Co-borrower eSign button so the co-borrower can repeat this process and apply their electronic signature to the documents (if applicable).  Or click the Back to Loan Detail button
    1. -Once the borrower and co-borrower have eSigned all the required documents, your Loan Consultant is automatically notified via email that your signed documents are available for review.  They will retrieve them using a link in the notification email.
  7. Back on the Loan Detail page, click the Log Out link to exit the website.

Step 3:  Uploading Documents That the Loan Consultant Has Requested From You

Your Loan Consultant may email you a request for documents they need such as paystubs or bank statements.  You can fax or mail these documents back to them, or upload electronic versions that you have saved on your computer to the website. 

  1. In the email message, click the link that says, “Click here to access your application”.
  2. Enter your password to enter the website.
  3. In the Message section, click the message subject/title (it’s blue) to open the message.
  4. Click the Upload button.
  5. Click the Browse button, and then select the file to upload.  Repeat this step to add additional files.
  6. Click the Upload button to upload the documents to the website. Note - You can upload as many documents as you wish. However, you will need to upload one document at a time. The uploaded items will not overwrite previous uploads.

Can I Print and Sign Documents Instead?

If a document can be printed and physically signed instead of eSigned, a Print button displays. 

  1. Click the Print button to open the documents.
  2. Print and sign the documents, and then return the documents (and the coversheet provided) via fax or mail.


Capital Center L.L.C.
4510 Cox Road, Suite 402, Glen Allen, VA  23060
Office:  (804) 968-5000
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